Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.

Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.

Utilize floor time effectively in meeting the customers needs and soliciting sales.

Determine each customer’s vehicle needs by asking questions and listening.

Demonstrate and test drive vehicles.

Verify that customers are qualified for their wants, needs, and ability to buy.

Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Perform pre-delivery inspection and road test before delivery to customer.

Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.

Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership. Understand equity and values, and be able to explain depreciation to customer.

Conduct telephone transactions courteously and promptly.

Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.

Move and arrange display vehicles on showroom and on lot as directed by management.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Know and understand the federal, state and local laws which govern retail auto sales

Attend pertinent training and stay current with with sales department concerns and sales techniques.

Attend sales meetings.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).

PURPOSE:

Requires the ability to perform light maintenance and repairs, which include lube, oil, and filter changes, balancing and rotation of tires, and flushing cooling systems and is an entry-level position. 

Job Responsibilities:

• Check and communicate oil level to teammates
• Ensure tire pressure for proper inflation
• Inspect and refill fluid levels as necessary
• Complete vehicle inspection
• Install a new oil drain plug and a new oil filter
• Clean and lubricate fittings as needed
• Providing excellent customer service keeping in mind that our customer’s perspective comes first.

Job Description:

• Ensure customers are greeted professionally
• Ensure accuracy of all Information Systems Sources and Reports
• Ensure all customer traffic is accurately tracked with comparison to previous year stats to assist in Advertising efforts
• Ensure accurate information is delivered to management staff as required
• Have strong relationships with Sales Management staff
• Be aware of current Advertising efforts to assist in customer tracking and reach

Requirements:

• Be at least 18 years old
• Possess a High School Diploma or equivalent GED
• Be authorized to work legally in the U.S.
• Positive attitude
• Able to work Saturdays and nights as required

***WE OFFER GREAT BENEFITS***

Benefits include:

• Medical, Dental, Vision, and Supplemental
• Paid Vacations

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to management-approved incoming call word tracks (scripts) and schedule showroom visits or test drive appointments.
• Collect customer’s names, multiple phone numbers, and email addresses from all incoming sales or advertising campaign calls.
• Log all Customer contacts and comments into CRM Software.
• Schedule future follow-up contact in CRM software if no appointment is generated from the initial incoming sales call.
• Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with the reception desk.
• Confirm scheduled appointments using the appointment confirmation email template in CRM software.
• Post scheduled appointments into CRM software and print a copy for CRM Administrators at the showroom reception desk.
• Contact “No Show” customers and reschedule their showroom appointments for a more convenient day and time.
• Follow up with CRM Administrators at the reception desk to determine if appointments are kept and the outcome.
• Results-Based CRM: Change the status of prospect records in CRM software to reflect the customer’s progress within the car buying cycle, and schedule future customer contact for every customer based on the results of current customer contact.
• Purify and update Customer information and contact data in the CRM application… Maintain accurate notes describing every customer contact.
• Generate personalized emails confirming phone conversations
• Schedule follow-up reminders in CRM software for the next contact.
• Contact Customers based on current Nissan marketing initiatives.
• Respond to Customer web-based requests using email and telephone.
• Contact Internet Customers via email and phone to schedule a Sales appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline. 
• Create a customer welcome folder for the reception desk on all confirmed appointments.
• Print Customer reception presentation based on appointment type.
• Forward any Customer concerns to the correct Departmental Manager and follow up with the customer to verify concerns have been addressed

Requirements: 

• Effective verbal communication skills 
• Ability to identify customer needs, wants, and/ or concerns 
• Ability to overcome objections 
• Ability to always maintain and provide excellent customer service 
• Self-motivated, positive, upbeat, and a high energy level 
• Ability to remain determined and focused in the face of rejection 
• Also seeking Bilingual Representatives (NOT REQUIRED) 
• Must be able to meet production goals in a fast-paced and structured environment
• Must have a High School Diploma or GED. 
• A high degree of professionalism, negotiation, and customer service skills are a must 
• Must be able to pass a background check and drug screen.